ALL TIME ZONES
The ASH technical services team is a 24/7 operation – offering remote support to our field services teams and virtually eliminating the need for revisits. They have a deep understanding of the challenges of on-site working and support more than 300 teams in time zones across the globe.
Our Cisco and Microsoft-qualified technical services team is a vital component of our ability to deliver at scale and pace. They’re instrumental in setting deployments up for success, supporting our field engineers – and providing our clients with whole-lifecycle support.
DE-RISKING YOUR PROJECT
Our technical services teams play a vital role in making sure we hit the ground running once we arrive on your site. They pre-configure devices and hardware to exacting standards – and they test hypotheses, devices and technology in lab conditions to make sure everything is completely operational. This means any snags are eliminated before our engineers get to work.
REMOTE SUPPORT FOR ZERO-SNAG DELIVERY
Throughout a deployment – and afterwards – our ability to provide remote support means your project happens seamlessly. A quick call from our field services teams to technical support allows glitches to be fixed quickly. Post-deployment, our technical services teams can alert you to issues before you even become aware of them.
COMPLETE AND ACCURATE DOCUMENTATION
Working alongside our project management teams, our technical services specialists make sure you have full and accurate documentation of your deployment, from start to finish.
FULL LIFECYCLE SUPPORT
From setting your deployment up for success, through to managing your inventory and safely disposing of redundant assets, our technical services team make the whole experience stress-free.
PROVIDING ESSENTIAL SUPPORT FOR
A highly-qualified team
Clients across the world rely on our highly–skilled Technical Services team – who are Cisco and Microsoft qualified – for remote network infrastructure IMACs too.
Some of our technical qualifications:
Partner with the industry leaders
Achieving wide-ranging projects on time, on budget – with zero snags or downtime. This is what you get when you partner with ASH.
We’re network experts who specialize in location analytics and digital twin technologies. And what makes us dynamite to work with is that we set the bar in scale and pace delivery.
In the hands of our highly experienced and qualified teams, our robust processes guarantee that you’ll achieve on-time, on-budget implementation – with no snags, compromises or downtime.
Our consultancy teams design approaches to get you the lowest TCO. They recommend technology, carry out environmental assessments and audits, train teams and manage vendors – setting the stage for perfect delivery.
Our technical service teams preconfigure all devices and equipment and create documentation so deployment happens.
Our field service teams work in your space, deploying expertly and meticulously, with the full support of our technical and project management teams.
Our project management office truly sets the bar in our industry, ensuring right-first-time deployment, clear communication and continuous de-risking.
Scale and pace delivery – our skilled teams and robust processes are a force for on-time, on-budget, zero-snag multi-site delivery.