24/7 TECHNICAL
SUPPORT

ACROSS ALL
TIME ZONES

Technical Services

The ASH technical services team is a 24/7 operation – offering support to our field services teams and virtually eliminating the need for revisits. They have a deep understanding of the challenges of on-site working and support more than 300 teams in time zones across the globe.

Our technical services team is always there with answers, remote fixes and advice – at fiercely competitive rates. And following deployment, our highly trained teams can be there to support you too.

OUR DEPLOYMENTS

Technical services for a coherent approach

Timelines are important. And one of the big reasons we can always deliver against them is our Technical services team. They’re instrumental in setting deployments up for success – with staging, pre-configuration of devices – and running and controlling our test lab facilities. 

 

Then they actively support our field services engineers through deployment. And they’re there with remote support post-launch.


Our technical services team also owns inventory management – and oversees the safe disposal of redundant assets, in line with WEEE regulations. They’re responsible for removing sensitive data for our customers – and are fluent in GDPR and CCPA requirements.

 

When it comes to people counting sensors, they set clients up for success with network requirements. Throughout an ASH deployment, whenever there are boots on the ground, they are fully supported by our tech services team who are there remotely configuring, calibrating and validating sensors.


Our technical experts are also stakeholders in consultancy projects. They sign off tech recommendations – and they collaborate with the design team for in-flight changes to the DPD™ (device placement designs).

These are just some of the deployments our Technical services teams support…

Running our test facilities

Our technical services teams make sure we can hit the ground running once we arrive on your site. They pre-configure devices and hardware to exacting standards – and they test hypotheses, devices and technology in lab conditions to make sure everything is completely operational. This allows any snags are eliminated before our engineers get to work.

InstaTrack

A highly-qualified team

Clients across the world rely on our highlyskilled Technical Services team – who are Cisco and Microsoft qualified – for remote network infrastructure IMACs too.

Some of our technical qualifications:

THINK BIGGER:
Powerful delivery, zero snags

When you partner with ASH, you team up with an organisation that’s honed service delivery to fine art.  

Our field services, technical services, project management and consultancy teams work hand-in-hand to deliver seamlessly, using proprietary processes that we have developed over decades. 


It’s an approach that puts you and your organisation’s needs first. We start small – developing a proof of concept. We train our teams to understand and work within the specific requirements of your business, brand and spaces. And then we go in hard – deploying at scale and pace. 

 

It all means you get the technology, analytics, support and big thinking you need to take your organisation further – in exactly the timescales you want. 

Our consultancy teams design approaches that are about getting you the best TCO. They recommend technology, carry out risk assessments and audits, train teams and manage any vendor teams – setting the stage for perfect delivery. 

 

Our field services teams work in your space, deploying expertly and meticulously, with the full support of our technical and project management teams. 

 

Our project management office truly sets the bar in our industry, ensuring perfect, first-time-right deployment. 

 

Our technical services teams are on hand to trouble shoot, solve issues and can pre or re-configure remotely across multiple time zones.